Multimodal is Now SOC 2 Compliant

We are thrilled to announce that our company has achieved SOC 2 Type 2 compliance, affirming our commitment to data security and privacy.

This milestone demonstrates our dedication to maintaining the highest standards in protecting our clients’ information and earning trust and confidence in our services.

What is SOC 2?

SOC 2 stands for Service Organization Control 2. It’s a compliance that ensures a company manages customer data securely.

Service Organization Control 2 is based on 5 trust service criteria:

• Security
• Availability
• Processing integrity
• Confidentiality
• Privacy

This means that SOC 2-compliant companies follow strict information, security policies, and procedures. Regular audits verify that these measures are effective. By establishing and adhering to rigorous information security policies and procedures, we are pleased to announce that we are SOC 2 compliant.

What Our SOC 2 Compliances Mean for Our Clients

Achieving SOC 2 compliance is a significant milestone for our company because it brings numerous benefits to our clients.

By implementing rigorous security measures, we protect client’s data from unauthorized access, breaches, and other vulnerabilities. Having robust systems and processes in place to secure sensitive data, we protect data in vital industries like healthcare, where information is highly confidential.

With our commitment to confidentiality and privacy, our clients’ sensitive information is handled with the utmost care. Such dedication to privacy helps build trust and confidence in our services.

SOC 2 compliance also means that we prioritize the availability and reliability of our services. Our reliability is backed by our adherence to the SOC 2 criteria, which ensures that our systems process your data accurately, completely, and on time.

Overall, SOC 2 compliance also demonstrates our unwavering commitment to maintaining the highest data security and privacy standards. Our clients can rest assured that we are dedicated to protecting their information while providing reliable and secure services.

Therefore, by being SOC 2 compliant, our clients can benefit from:

• Better data security assurance thanks to robust systems and processes in place.
• Improved trust and credibility by relying on the best industry-standard practices when handling data.
• Reduced risk of data breaches and other security incidents for insurance, banking, and healthcare companies.
• Mitigated risk of potential disruption for their operations.
• Differentiation by relying on a SOC 2-compliant company, resulting in a competitive advantage.

Why We Pursued SOC 2 Now

SOC 2 compliance was a necessary step to reinforce our commitment as a company dedicated to safeguarding our clients’ data. This helps us stay ahead of the evolving risks of the digital landscape, which is becoming increasingly complex and fraught with cyber threats.

With a robust framework for protecting sensitive information, we ensure we meet and exceed industry standards.

Working with industries where data is crucial, such as healthcare, banking, and insurance, our compliance with SOC 2 fulfills clients’ demands for the highest levels of data security. This demonstrates our ability to meet these requirements and it also enhances our credibility and competitive edge.

Therefore, being SOC 2 compliant serves as a clear signal to potential clients that we take their data security seriously.

Moreover, SOC 2 compliance aligns with our long-term strategic goals and growth. We have sustainable and scalable security practices in place that help improve trust and reliability. SOC 2’s rigorous audits help us identify and mitigate risks proactively, which leads to continuous improvement.

SOC 2 compliance underscores our commitment to our clients’ security and it positions us as a trusted leader in the industry.

Multimodal’s Journey to SOC 2 Compliance

SOC 2 was a big undertaking, but our compliance partners streamlined the process. We leveraged Vanta to integrate our key systems and guide us in implementing policies and procedures to quickly become audit-ready. Vanta gave us the direction we needed to pursue our compliance journey.

Advantage Partners then confirmed our audit and readiness. For the audit, Advantage Partners evaluated the controls we have in place and opined on their state. Shortly after our audit window ended, Advantage Partners drafted and issued our report.

Our takeaway on the whole process is that improving our security posture and achieving compliance is a monumental task. Luckily, the process was made easier by compliance partners. Still, certain things take focus and time from the organization. Thanks to the compliance partners, we were able to make compliance a priority to get the audit ready in a matter of weeks versus months.

Now the controls are implemented and security is a priority for our team, subsequent SOC 2 audits will be even more seamless.

What We Learned In the Process

Compliance is not a one-size-fits-all process, so it’s important to focus on improving the security posture, not only checking the boxes. Security is a continuous process that should be prioritized in an organization.

Starting early helped us implement policies sooner rather than later. By building secure procedures and infrastructure, we created a successful security program that benefits not only us as a company, but also our clients.

Mitigating risk early is a way to protect a business, but it also helps earn customers’ trust. This also leads to scaling the business by achieving compliance.

Lastly, the right partners are the key as they are dedicated to the company’s success and can be the tool that guides you through the process.

If you’re interested in top-tier data security and efficient workflow automation and a partner you can trust - please schedule a 30-minute call with our experts. We can discuss your needs and the best ways to integrate AI into your workflows, as well as demonstrate how our AI Agents work live.