Augmenting Commercial Insurers with Generative AI

Multimodal automates complete commercial insurance workflows with purpose-built, explainable, and adaptable AI Agents.

Faster turnaround times

80%

workflow automation

15%

Increase in Revenue

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How Multimodal AI Agents work

Our AI Agents are a series of large language models that learn, think, and act with different built-in capabilities. We fine-tune these AI Agents on your company data and deploy them as APIs.

Document AI

Trained on your schema to extract, label, and organize data from structured and unstructured documents.

Decision AI

Ingests your internal manuals and guidelines, providing accurate data-driven decision recommendations for complex workflows.

Database AI

Access company databases to answer queries, interpret datasets, and provide actionable insights.

Conversational AI

Your in-house chatbot that accesses unstructured internal data to provide customer and employee support.

Content AI

Generates reports, policies, messages, and other documents in your company’s unique style while staying compliant with regulations.

Multimodal AI Agents automate commercial insurance tasks with precision

Underwriting

30%

faster risk assessment

15%

improvement in loss ratio accuracy

Streamlined submission intake: Extract data from complex submissions and assess risk against industry benchmarks and internal models.

Data-driven risk modeling: Analyze proprietary and external datasets to identify emerging risks and trends, empowering underwriters to proactively adjust pricing and coverage.

Broker-underwriter coordination: Coordinate follow-up communication between brokers and underwriters, intelligently sourcing required information for underwriting.

Claims management

95%

FNOL accuracy

20%

decrease in fraud claims payout

Automated FNOL: Automatically guide claimants through the reporting process, collecting essential information and speeding claims intake.  

Intelligent triage: Assess claim complexity, automatically routing claims to the appropriate adjusters for faster resolution.

Fraud detection: Analyze claims for anomalies and cross-reference to identify potential fraud patterns with AI.

Policy administration

60%

increase in policy servicing efficiency

25%

reduction in policy issuance errors

Automated policy generation: Generate customized policy documents based on client-specific data and coverage, reducing manual effort and ensuring accuracy.

Simplified renewals: Automatically direct clients through policy changes and renewals while Document AI updates policy documents automatically.

Proactive risk management: Monitor policyholder data for changes in risk profiles and triggers alerts for potential issues mitigating risks.

Customer experience

35%

increase in self-service resolution rates

20%

increase in customer satisfaction scores

24/7 virtual assistance: Provide instant support to brokers and clients, answering questions and guiding them through claims processes.

Cross-sell recommendations: Analyze customer data to identify cross-selling and upselling opportunities. 

Digital self-service: Provide online portals, allowing clients to easily access policy information.

Why commercial insurers love Multimodal

Transparent & explainable

Our AI Agents are explainable, helping you track decisions and stay compliant with coverage transparency and other regulations.

Integration & flexibility

We provide end-to-end integration with legacy systems and existing workbenches. Our AI Agents also learn and improve continuously.

Tailored automation

Our AI Agents are trained on your company data, increasing accuracy, customer satisfaction, and specific risk identification.

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Security first

Deployed on-prem or on your virtual private cloud, Multimodal is built to the highest enterprise-grade security standards, so no data leaves your walls.