Augmenting Payments with Generative AI

Multimodal automates workflows in payment companies with purpose-built, explainable, and adaptable AI Agents.

Faster turnaround times

80%

workflow automation

15%

Increase in Revenue

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How Multimodal AI Agents work

Our AI Agents are a series of large language models that learn, think, and act with different built-in capabilities. We fine-tune these AI Agents on your company data and deploy them as APIs.

Document AI

Trained on your schema to extract, label, and organize data from structured and unstructured documents.

Decision AI

Ingests your internal manuals and guidelines, providing accurate data-driven decision recommendations for complex workflows.

Database AI

Access company databases to answer queries, interpret datasets, and provide actionable insights.

Conversational AI

Your in-house chatbot that accesses unstructured internal data to provide customer and employee support.

Content AI

Generates reports, policies, messages, and other documents in your company’s unique style while staying compliant with regulations.

Multimodal AI Agents automate payments with precision

Customer onboarding

70%

Reduction in customer onboarding time

20%

increase in cross selling

Automated onboarding and approval: Verify customer information quickly and reconcile with credit reports and external documents, reducing manual effort and processing time.
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Real-time risk assessment: Assess customer risk profiles in real-time, ensuring compliance with regulatory requirements and mitigating the risk of fraud.
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Personalized product recommendations: Offer personalized product recommendations based on customer preferences and needs.

Dispute resolution

60%

Reduction in dispute resolution time

15%

reduction in chargeback rates

Automated dispute resolution: Automate the dispute resolution process, reducing manual effort and improving efficiency.
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Knowledge base integration: Integrate AI with a knowledge base of frequently asked questions and dispute resolution guidelines to provide automated support to customers.
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Customer sentiment analysis: Analyze customer sentiment and identify potential areas for improvement in the dispute resolution process.

Real-time fraud detection

50%

Reduction
in fraud losses

20%

Better
risk management efficiency

Advanced fraud detection algorithms: Develop sophisticated fraud detection algorithms to analyze transaction data, customer behavior, and external factors to identify suspicious activity in real-time.
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Behavioral biometrics: Track customer behavior, such as typing patterns, mouse movements, and device usage to identify anomalies that may indicate fraudulent activity.
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Real-time risk assessment: Continuously monitor customer risk profiles and take proactive measures to mitigate losses.

Personalized rewards disbursement

20%

increase in
customer satisfaction

15%

better customer retention

Predictive analytics: Predict customer spending patterns and offer personalized rewards that are most likely to drive engagement and spending.
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Real-time rewards optimization: Optimize rewards programs in real-time, ensuring that rewards are offered at the right time and in the right amount to maximize customer value.
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Personalized communication: Understand customer preferences and needs and tailor messaging to increase engagement and drive spending.

Why payment companies love Multimodal

Transparent & explainable

Our AI Agents are explainable, helping you track decisions and stay compliant with banking regulations.

Integration & flexibility

We provide end-to-end integration with legacy systems and existing workbenches. Our AI Agents also learn and improve continuously.

Tailored automation

Our AI Agents are trained on your company data, increasing accuracy, customer satisfaction, and specific risk identification.

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Security first

Deployed on-prem or on your virtual private cloud, Multimodal is built to the highest enterprise-grade security standards, so no data leaves your walls.