Driving Mortgage Lending ROI With Multimodal’s AI

Our AI in Mortgage Lending: Key ROI Metrics

Our Agentic AI Platform, AgentFlow, helps mortgage lenders achieve measurable, bottom-line impact. Our AI Agents reduce processing time, cut costs, and increase lending capacity—all while improving employee and customer experiences.

Our customers have seen measurable improvements across key performance areas:

• Loan processing time reduction: Up to 20x faster time-to-approval.
• Loan closing time: Decreased from 10 to 5 weeks.
• Operational cost savings: 80% cost reduction per processed document.
• Increased loan volume: Lenders scaling loan processing capacity by 25%, enabling an additional 5M in loans processed each month.
• Error reduction & compliance efficiency: 18% fewer compliance-related errors (manual document processing accuracy of 69% increased to 87% with automated document processing). 

Case Studies: How Lenders Benefit From Multimodal’s AI

Direct Mortgage Corp. (DMC)

Problem: During the COVID-19 housing boom, DMC faced overwhelming document volume and not enough loan officers. Manual workflows led to long loan cycles, poor borrower experience, and missed revenue opportunities.

Solution: We deployed Document AI and Decision AI to automate the intake and review of borrower documents like paystubs, tax forms, and credit reports. Our solution handled misclassified documents, extracted structured data, and delivered fast insights.

Results:

• 20x faster time-to-approval
• 80% cost reduction per document
• Loan closing times cut in half (from 10 to 5 weeks)
• Decision queues dropped to zero
• Happier borrowers and loan officers

National Student Lending Institution (Loan Underwriting)

Problem: The underwriting team faced bottlenecks due to manually reviewing transcripts to assess borrower eligibility. Because transcripts vary widely in format, this manual process is time-consuming, leading to delays in loan approvals and borrower dissatisfaction. This slowed operations and impacted overall operational efficiency for our customer.

Solution: We combined Document AI, Unstructured AI, and Decision AI to automate transcript processing end to end. The system now extracts key data points like cumulative GPA, total credits, and years of education—regardless of formatting inconsistencies or poor document quality. We significantly reduced underwriting friction and enabled real-time quote generation by eliminating the need for manual reviews.

Results:

• 87%+ automated document processing accuracy, up from 69% during manual review
• Transcript processing time cut from 5–10 minutes to just 45 seconds
• 25% increase in monthly transcript processing capacity with +5M in additional loans processed per month
• Zero backlogs, with decisions delivered within 24 hours
• Loan officers are freed from manual tasks, enabling them to focus on on exceptions, not routine cases
• Improved borrower experience, driving higher application completion rates and faster approvals

Loan Origination Company (Contract Analysis)

Problem: A financial services company needed a way to quickly and accurately identify contract cancelability clauses. The manual review was slow and error-prone. Underwriters spent hours combing through dense documents, often escalating issues to expert legal review. This created delays and compliance risks and made it difficult to scale operations.

Solution: We fine-tuned Decision AI to classify whether a contract was cancelable and explain why. This replaced hours of manual review with a consistent, automated system that delivers clear, actionable outputs within minutes.

Results:

• Contract review time reduced from several hours to just 3 minutes
• 100% automation of cancelability classification
• More consistent outputs with fewer errors
• Teams freed up to focus on high-value tasks
• Improved speed and accuracy in the loan underwriting process

How We Can Help Your Mortgage Lending Company

AgentFlow is purpose-built for high-stakes workflows like mortgage lending. Whether you’re automating document intake, contract review, or underwriting, our AI Agents can be configured to match your needs.

Every AI Agent is trained on your internal data and can be fine-tuned to your processes. You can deploy our AI Agents individually or orchestrate them across multiple steps in your workflow. Built-in audit trails and confidence scores ensure that every decision is traceable and explainable.

Need more control? You can choose to self-serve or work with us on implementation. Either way, you get enterprise-grade automation that’s easy to scale.

See the ROI of AI-Powered Lending

Want to reduce your time-to-close, cut costs, and grow lending capacity—all without adding headcount?

Book a demo to see how AgentFlow works in action.

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