Telecommunications Giant Processes Payments 50% Faster With AI

THE PROBLEM

Manual Processing Bottlenecks Slowed Operations and Increased Costs

Our customer, as one of the leading telecommunications providers in Europe, processes thousands of payment forms and payment orders every month.

However, their reliance on manual data extraction created significant inefficiencies that impacted both operational costs and processing speed.

The challenges included:

• Time-Consuming Workflows - Processing each payment document required extensive manual review, increasing the risk of delays and errors.
• Human Error & Inconsistencies - Manually entering data led to inaccuracies, which resulted in costly rework and compliance concerns.
• Limited Scalability - As transaction volumes increased, the company struggled to keep up without adding additional staff, limiting their ability to scale effectively.

This company recognized that solving these challenges was not just about adopting new technology; it was about redefining their approach to payment processing to improve efficiency and accuracy.

THE SOLUTION

Automating Payment Document Processing With AI

To modernize their workflows, this company partnered with us to implement AI-powered automation for processing payment orders and payment forms.

By leveraging our Document AI and Decision AI, we enabled this company to streamline operations while maintaining accuracy and compliance.

• Automated Document Classification - The AI Agents accurately identified and categorized payment documents, eliminating the need for manual sorting.
• Advanced Data Extraction - Key fields, including transaction details, payer information, and payment amounts, were extracted with over 90% accuracy.
• Seamless Integration - The AI-powered solution was deployed on the customer’s existing infrastructure, ensuring a smooth transition with minimal disruption.

THE RESULTS

50% Faster Processing & Increased Accuracy

The impact of our AI-driven automation was immediate and transformative:

• 50%+ reduction in processing time - Payment orders and payment forms were processed in a fraction of the previous time.
• 93%+ classification accuracy - AI-powered classification significantly improved document categorization.
• Fewer errors & rework - Improved data extraction accuracy reduced costly manual corrections.
• Scalability for future growth - The AI automation laid the foundation for expanding automation across additional document types.

By automating their payment processing workflows, our customer reduced operational costs, improved accuracy, and set the stage for future AI-driven innovation.

About the Customer

This company is a leading telecommunications and IT company serving millions of customers across Europe. With a strong commitment to digital transformation, they continuously invest in cutting-edge technology to improve operational efficiency and customer experience.