Integrates with any software
Smart AI Ticket Automation
Provide unmatched customer support with custom LLMs. Use them to generate on-brand responses, speed up ticket intake, or automate any other task in your workflow.
99% Automated
Processes tickets in any language
Get an administrative assistant and a super-fast support agent in a single, custom large language model.
Support tickets get
routed to your LLM
AI
analyzes the tickets
categorizes the tickets
retrieves from knowledge base
generates response suggestion
routes tickets to appropriate agents
analyzes the tickets
Support tickets processed
Next-generation ticket automation solutions
Built-For-You
Generate accurate, on-brand responses in seconds
Most generic chatbots can’t resolve complex queries or specific issues.
LLMs trained on your knowledge documents, past tickets, and resolutions can.
Use them to generate accurate, on-brand responses in seconds, with no agent intervention needed.
Respond to general support inquiries
Streamline product troubleshooting
Resolve account, billing, or payment issues
Handle returns, exchanges, refund requests, and more
How can we help you today?
Billing
Account
Product
Question
I was double charged for my order. Not sure what happened
We're so sorry about that. We'll refund you and give you 10% your order.
Customer is typing
Streamlined
Automate ticket intake, triage, and routing
Manual ticket processing slows down resolution.
Accelerate it by automating every administrative task in your workflow, from categorizing tickets to retrieving answers from your knowledge base.
Data Extraction
Extract key support ticket data, such as customer information or order details
Data Analysis
Analyze ticket trends, agent performance, and more
Data Classification
Categorize support tickets according to topic, urgency, or any other variable
Anything Else
Generate custom reports, retrieve answers from your knowledge base, or automate almost any other task in your workflow
How can we help you today?
Billing
Account
Product
Question
I was double charged for my order. Not sure what happened
We're so sorry about that. We'll refund you and give you 10% your order.
Customer is typing
Analysis
Category
Priority
Satisfaction Rate
Perfect Outcome
Boost support efficiency with data-driven insights
Eliminate guesswork. Learn exactly how to improve your customer support and offerings with powerful, data-driven insights.
Ticket insights
Identify common customer concerns, recurring issues, and emerging trends
Agent insights
Evaluate agent performance and effectiveness
Miscellaneous Insights
Get ticket volume insights, identify bottlenecks in your workflow, and more
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How can we help you today?
Billing
Account
Product
Question
I was double charged for my order. Not sure what happened
We're so sorry about that. We'll refund you and give you 10% your order.
Customer is typing
Analysis
How did Matt do?
Are you satisfied with his response?
How it works
Learn how we customize large language models for your unique ticket automation needs.
01
Consultation.
We talk to your team to understand your use case and other unique requirements.
02
Customization.
We train the model using your existing tickets and knowledge documents and on your desired tasks, so it perfectly fits your needs.
03
Integration.
We integrate the model into your other systems, like CRM or help desk software, so you can streamline your workflow.
Ready To Get Started?
Adopt custom LLMs before your competitors, start providing unmatched support, and instantly gain a competitive edge. See how it works today, with no strings attached.
Learn more about large language models
for ticket automation
What are large language models?
Large language models are deep learning algorithms that can understand, extract, summarize, and generate text. Learn more here.
Which large language models do you use?
We always use the best available large language models on the market, like MT-NLG, GPT-4, Jurassic-1-Jumbo, and others. The one we’ll use for your use case depends on your requirements. We’ll choose the model that best suits them, so you can spend minimal resources on additional training.
How accurate are large language models?
Large language models are extremely accurate. No other currently available tech solution can match their level of understanding of human language. This enables them to process and extract text data with unparalleled precision, often exceeding human abilities.
Are large language models more accurate than humans?
Not necessarily. However, they do have several advantages over humans. For example, they never get tired or distracted and always make decisions based on data-driven algorithms. This allows them to consistently perform with a high level of accuracy.
Can I see how ticket automation works before purchasing?
Of course. Schedule a free demo here.
With which systems can large language models be integrated?
They can be integrated with any system, from CRM and e-commerce platforms to help desk software.
What if I need more technical support?
We’re at your disposal during the entire development process and can provide support on an ongoing basis.
